Terms & Conditions
These terms of sale and delivery apply to the purchase of goods on www.underberg-jewelry.com
To shop on underberg-jewelry.com, you must be 18 years of age and in possession of a valid payment card accepted by underberg-jewelry.com.
Payment and delivery
We accept payment with Dankort, Visa, MasterCard, MobilePay, Maestro, Visa Electron, Viabill, Paypal
The amount is only deducted when the item is dispatched.
The prices are stated in Danish kroner. On top of the price, the cost of shipping will be added depending on the shipping method (free in Denmark) that you choose at the end of the ordering process.
The delivery time is normally 1-2 working days after you have received your order confirmation. Underberg Jewelry reserves the right to delivery time in the event of force majeure and delivery to non-bridged islands. We deliver the goods with GLS.
You will always be able to see the total delivery costs when you choose the delivery method in connection with the completion of your order. We deliver to the whole of Denmark as well as several foreign destinations, which appear in our
checkout when you choose a delivery address.
Right of withdrawal
You have the right to cancel an agreement without reason within 14 days. If you have purchased several items in one order, you can choose to cancel the purchase of some or all items. See refund of delivery costs in case of cancellation below.
The cancellation period expires 14 days after the day you receive the item. If you have ordered several items in one order and we cannot deliver the items at the same time, the cancellation period runs from the time you receive the last item. If the deadline expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year's Eve, the deadline is extended to the following
weekday. You regret by notifying us that you regret. You can, for example, send an e-mail stating that you regret it to firstname.lastname@example.org
If you do .so, we will acknowledge per email for receipt of your cancellation. You can complete and submit the cancellation form or any other unequivocal notice of cancellation on our website. If you do so, we will immediately acknowledge per e-mail for receipt of your cancellation.
The cancellation period has been met if you send your notice that you regret the purchase before the cancellation period has expired.
You cannot cancel by simply refusing to receive the item or by failing to pick it up without at the same time notifying Underberg Jewelry that you cancel the purchase.
You can use this standard cancellation form, but it is not mandatory:
Cypresvej 8-10, 7400 Herning
I/we (*) hereby announce that I/we (*) wish to cancel the purchase agreement entered
my/our (*) purchase agreement for the following goods (*):
- ordered on (*)/received on (*)
- the consumer's name(s)
- the consumer's address
Return of the item and return costs
If you have regretted the purchase of an item, you must send the item to us at Underberg Jewelry Cypresvej 8-10, 7400 Herning without undue delay and no later than 14 days after you have notified us that you wish to cancel your purchase.
Note that returns cost DKK 39 if you buy a return label through us. Goods cannot be sent per cash on delivery or without distribution and costs for alternative return shipments are not covered.
Refund of the money in case of cancellation
When you cancel, we will refund all payments received from you, including any delivery charges. However, this does not apply in the following cases:
If you have purchased several items in one order and regret only part of your purchase, we will not refund the delivery costs.
If you have chosen a form of delivery that is more expensive than the cheapest form of delivery that we offer, you will not be reimbursed for the extra cost.
We will refund the amount without undue delay and in any case no later than 14 days from the date on which we received your notice of cancellation. However, we can
withhold the refund until we have received the goods back or until you have sent documentation that the goods have been returned.
We will make such a refund using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise. In any case, you will not be charged any fees because of the refund.
Testing of the product and packaging
You are only liable for a possible deterioration of the value of the goods, which is due to handling of the goods other than what is necessary to determine the nature of the goods, its characteristics and the way in which it functions.
You must normally examine the item in the same way as you can and must in a shop, but you must not use it. If you have used it in a way that you are not allowed or can in a business, and we cannot sell it again, or cannot sell it at full price again, you must count on us to deduct the decrease in value in the amount you must have back. If the item no longer has a commercial value, we will not refund the purchase amount. You must return the item in the original packaging.
You should also ensure that the item is securely wrapped when you return it. You bear the risk for the package/goods yourself until we receive it. Therefore, save the
postal receipt as well as any track and trace number.
If you buy a product and there is a defect in it – for example a material or manufacturing defect – the rules of the Purchase Act apply. You can complain about defects in the product within 24 months from the time of delivery by contacting us at email@example.com
We ask that you provide as much detail as possible what the problem is. It is not a requirement, but it makes it easier for us to find the fault and minimizes the processing time for the complaint.
If the complaint is deemed justified and the defect cannot be remedied without returning the item, we will refund your reasonable shipping costs.
Remember that the item must always be sent in proper packaging and receive a receipt for dispatch. Save postal receipt incl. information on shipping costs and any track and trace number.
Information on appeal possibilities
A complaint about a product purchased from us can be submitted to the Center for Complaint Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg. You can complain to the Center for Complaint Resolution via www.forbrug.dk
The European Commission's online complaints portal can also be used when submitting a complaint. It is particularly relevant for consumers residing in another EU
country. Complaints are lodged here - https://ec.europa.eu/consumers/odr. When
submitting a complaint, you must provide our email address firstname.lastname@example.org