Refund Policy

Return conditions
You have a 30-day full right of return on all products purchased on

When you want to return a product, all you have to do is pack the item so that it appears as when you received it. The product must be returned in the condition you received it and be unused.

If you want to send an item back, you can use a return label from us, which is sent to your email address when ordering. It costs DKK 39 and will be deducted from your return payment.

You must print out the label and put it on your package and hand it in at the nearest GLS package shop. It is important that you get a receipt when you have delivered the package, as the receipt is your proof that the parcel shop has received it.

If you wish to use another form of return, it is also important to get the receipt for this.
The address the package must be sent to is:

Underberg Jewelry
Cypresvej 8-10
7400 Herning
Attn.: Customer service / returns

If there are any further questions regarding returns, please call tel.: 70270044

NOTE: The right of cancellation and return does not apply if you have used the item and/or if the item has been damaged while you were responsible for it. You must send the item back in the same condition as it was received, in original and intact packaging.

ATTENTION Goods purchased on must be returned to the address above and cannot be exchanged at our dealers.

Processing time

Once we have received your return, we will process it within a few business days.
Please note that it may take 2-5 banking days before the amount will be available in your account again.